Terms and Conditions

1. Who we are

Luminous is an initiative focused on self-development, well-being, and age-old wisdom, with content leadership from Jeanette and Mary. Luminous is a trade name of Beemsterboer NZ Beheer B.V.

• Company name: Beemsterboer NZ Beheer B.V. (trading as Luminous)
• Chamber of Commerce / KvK number: 83222537
• Registered address: de Veken 226b, 1716 KJ Opmeer
• VAT number: NL826524308B01
• Email: info@lu-minous.app

2. What we offer

We offer online courses and standalone modules around happiness, recovery, the body, and consciousness. At present the course The Frequency of Happiness is available (27 lessons in eight modules, €355). Additional modules will be announced later.

All prices stated are in euros and include VAT, where VAT applies. No hidden costs.

We also offer 7 Days of Frequency free of charge: seven days with one short practice a day, a daily check-in and a digital guide. No payment and no subscription is involved; the emails stop by themselves after day seven, and every email contains a link to stop sooner.

Anyone who completes that free week receives a one-time €50 discount on the course, valid for seven days from the completion email. That offer is the same for everyone: we do not work with personalised prices. The discount is personal, applies once, and cannot be exchanged for money.

2a. How long you have access

Your access to the course runs for six months from the moment we grant it. During that period you can use all lessons, the workbook and the complete book as much as you like, at your own pace. It is not a subscription: nothing renews automatically and nothing is charged automatically.

We deliberately chose six months rather than unlimited access. A course that is always there is easily postponed; a defined period helps you actually stay with it. If your access runs out while you are still working through the material, let us know — we extend it free of charge for as long as you are genuinely working with it.

Whatever you wrote in your workbook is yours. Make sure you save or export it before your access ends.

3. Enrollment and payment

You enter into an agreement with us by enrolling and completing payment. Payments are processed through our payment provider Mollie (including iDEAL and credit card). Immediately after a successful payment you receive a personal access link by email. No account or password is required.

If online payment should unexpectedly fail, we may by arrangement offer payment by bank transfer; access then follows within 24 hours of receipt of payment.

4. Right of withdrawal and refunds

Our courses consist of digital content not supplied on a tangible medium. In principle, as a consumer you have a 14-day cooling-off period (art. 6:230o BW (Dutch Civil Code)).

Immediate access and waiver of the right of withdrawal. Because you receive full access immediately after payment, we ask you at checkout to confirm expressly that you (a) want delivery to begin at once and (b) agree that you lose your right of withdrawal once access has been granted (art. 6:230p sub d BW (Dutch Civil Code)). After that confirmation and the granting of access, a refund is therefore no longer possible.

If you have not yet received access (for example with payment by bank transfer and you withdraw before access is granted), you are entitled to a full refund within 14 days.

Online withdrawal. Where your right of withdrawal still applies, you can exercise it simply online via our page Withdraw from contract here. You enter your name, email address, and order reference (format TIJ-XXXXXX, as in your confirmation email), check your details, and confirm the withdrawal in a second step. You receive an immediate confirmation email with the contents of your withdrawal.

Something wrong, or something not working technically? Get in touch — we will sort it out. These terms do not affect your statutory rights in the event of a defective product.

5. Your responsibility

Our courses are aimed at growth and self-insight and may affect you. You yourself are responsible for:

• Applying what you learn judiciously and at your own pace
• Seeking appropriate professional care (general practitioner, psychologist, or therapist) when needed — the course is a complement to that, not a replacement
• Treating your access link as confidential and for personal use only

5a. About the guide

Both the course and the free week come with a digital guide based on a language model. It knows the book, the lessons and the sources behind them, and it remembers what you tell it so you never have to start over. Two things matter here.

First: it can be wrong. Its answers are not medical, psychological or therapeutic advice, and no substitute for a conversation with your doctor or therapist. Decisions you make following a conversation remain your own. At signs of crisis it stops advising and refers you straight to real help.

Second: what it remembers about you is yours. You can view it at any moment and erase it in one go — see the privacy statement for exactly what we keep and for how long.

How long the guide is there. The guide belongs to your course and runs alongside your access: six months. The free week comes with its own, more limited guide.

How much you can talk to it. Within the course you can send the guide fifteen messages a day and fifty a week. In the free week it is an allowance of sixty messages in total; that allowance stays valid once the seven days are over, until it runs out.

These limits are generous for normal use — fifteen questions in one day is a long conversation. They also exist because the course wants your happiness anchored within you, not in a conversation partner. If you reach a limit the guide simply says so, and you are welcome again the next day or week. The lessons, the workbook and the book stay available regardless of your guide allowance.

At signs of crisis these limits do not apply: you always get the referral to real help.

6. Our responsibility and liability

We take responsibility for:

• The content quality of what we offer
• The security of the digital infrastructure
• Correct and timely delivery of access

Limitation of liability: Luminous does not provide medical, psychological, or therapeutic care. We are not liable for indirect damage, consequential damage, or damage arising from decisions you yourself make based on what you encounter in the course. In the event of direct damage caused by our error, our liability is limited to a maximum of the amount you paid for the course concerned.

7. Use and revocation

We reserve the right to terminate access without refund in the event of demonstrable misuse, such as sharing or reselling your personal access link to third parties.

8. Intellectual property

All materials (texts, images, diagrams, worksheets, and any audio) remain the property of Luminous. You may use and keep them personally, but not redistribute, reproduce, or reuse them commercially without written permission.

9. Governing law and disputes

These terms are governed by Dutch law. If we cannot resolve a matter together, you may submit your dispute to the competent Dutch court. You may also report a dispute via the European ODR platform (ec.europa.eu/consumers/odr).

10. Contact

Questions or complaints? info@lu-minous.app or via the contact page.

We aim to resolve problems on a human level before legal channels are used. Get in touch first if something is going on — we are open to conversation.